Refund & Cancellation Policy
This policy explains how Muse Quest handles virtual products, diamond packs, VIP / subscriptions, refunds, cancellations, and chargebacks.
If a purchase is completed through the App Store, Google Play, or another third-party payment platform, refunds and cancellations are usually handled by that platform. Platform rules take priority over in-app explanations.
1. Covered Products
- Virtual currency: diamonds, M-Coins, or other in-game resources.
- Virtual items: consumables, titles, cosmetics, boosts, or other digital content.
- VIP / monthly pass / subscription or lifetime plans.
- Event packs, promotional packs, or regionally priced products.
2. Subscription Cancellation
If you purchased an App Store or Google Play subscription, cancellation must be handled in the corresponding store account. Deleting the app or deleting your account does not necessarily cancel a subscription. After cancellation, you can usually keep using paid benefits until the current billing period ends.
3. How to Request a Refund
4. Cases Where Refunds May Be Considered
- Payment succeeded but delivery did not occur and verification confirms it was not credited correctly.
- Duplicate charge or duplicate purchase where the content has not been used or can reasonably be restored.
- The product description clearly differs from the delivered content.
- Unauthorized transaction verified by the platform or payment service.
- Cases where applicable law or payment-platform rules require a refund.
5. Cases Usually Not Refundable
- Virtual products that have been consumed, used, converted into game benefits, or clearly delivered.
- Accounts restricted for violating terms, cheating, cracking, repackaging the app, or falsifying payment.
- Purchase issues caused by unofficial versions, unauthorized APKs, modified builds, or third-party sources.
- Purchases caused by player misuse, transfer, consumption, or device sharing.
6. Asset Handling After Refund
If a refund, payment reversal, or chargeback is confirmed, we may revoke the corresponding diamonds, VIP, items, boosts, titles, event eligibility, or related rewards. If assets were consumed, the account may show a negative balance, purchase limits, leaderboard limits, or require manual review.
7. Chargebacks and Abuse
Abusing refunds, chargebacks, falsified receipts, transaction replay, or purchases through cracked versions may lead to account restrictions, suspension, asset revocation, leaderboard disqualification, or formal service blocking.
8. Contact Support
Please email musedini.support@gmail.comand provide order number, SKU, purchase platform, payment time, player ID, login email, and issue description. Do not send full card numbers or passwords.